Refund policy

Last updated: 7/22/2026

 

Our Guarantee

30-Day Money-Back Guarantee

At Merille, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Please note: "Risk-free" does not automatically mean unconditional refunds. Refunds are only granted under the conditions defined in this policy.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

● Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date. (Refund Request within 30 days from delivery)

● Shipping and handling fees are non-refundable

● Product returns are not required and not accepted

In cases where the item is damaged, defective, incorrect, or significantly not as described, we will, upon verification, offer a replacement or refund.

● Supporting evidence (such as photos or videos) may be required before approval

● Refund eligibility is not automatic and is subject to mandatory review and approval by Merille.

Packaging Variations

As we produce and restock in batches, the packaging, labeling, or container design you receive may occasionally differ from the images shown on our website. This is a normal part of ongoing production and supplier updates, and product images are provided for illustration purposes only. In every case, the product inside contains the same formulation, ingredients, quantity, and quality. Because the product itself is unchanged, a difference in packaging appearance alone does not qualify as damaged, defective, incorrect, or significantly not as described, and is not eligible for a refund, replacement, or exchange.