Refund Policy

Last updated: 7/22/2026

Our Commitment

We want you to be genuinely glad you bought from Merille. Every order is backed by a 30-Day Money-Back Guarantee, starting from the date your order is delivered (or, for digital items, the date of purchase).

Refunds are always available within that window — but our first step is always to make things right, not to say goodbye. Most issues (a damaged copy, a missing bonus, a question about the content) can be solved faster and better through support than through a refund, so that's where we start.

Step 1: Reach Out First

Before requesting a refund, please contact us at [support@merille.us] and tell us what's wrong. Most of the time, we can fix it directly:

• Damaged or defective copy — we'll send a replacement at no cost to you.
• Missing or broken bonus content — we'll re-send the correct files.
• Not sure how to use something — we're happy to help you get real use out of it before you decide it's not for you.

We typically respond within [1-3 business days].

Step 2: If a Refund Is Still the Right Call

If we can't resolve things to your satisfaction, you're covered by the 30-Day Money-Back Guarantee — no hoops, no hard feelings. To request one:

1. Email [support@merille.us] with your order number and the reason for your request.
2. We may ask a short follow-up question or two, mainly so we can improve for the next customer.
3. Once approved, refunds are issued to your original payment method within [5-10 business days]. Your bank or card provider may take a few extra days to reflect it.

What's Covered

• The full purchase price of the product, within 30 days of delivery/purchase.
• Free bonus content (such as the companion ebooks included with your order) is not itemized or refunded separately — it's provided at no charge alongside your purchase, so a refund of the paid product does not require a separate refund for the free bonuses.

What's Not Covered

• Requests made more than 30 days after delivery or purchase. [EDIT: confirm this matches your actual policy — some stores allow case-by-case exceptions after 30 days; state that here if so.]
  

A Note for International Customers

If you're located in the European Union, the UK, or another region with its own consumer protection laws, you may have additional legal rights (such as a mandatory cooling-off period) beyond what's described here. Nothing in this policy limits those rights.

Questions?

Reach out any time at [support@merille.us] — we'd rather talk it through than lose you as a reader.