MERILLE

 

 

Privacy Policy

Last updated: May 24, 2026

 

At Merille, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using merille.com or placing an order with us, you agree to the practices described in this policy.

 

1. Who We Are

Merille is a sole proprietorship operating merille.com, selling skincare products internationally with a primary market in the United States. For the purposes of this Privacy Policy, "we", "us", and "our" refer to Merille.

 

Contact: vverityyy@gmail.com

 

2. Information We Collect

We collect personal information that you provide to us directly when you:

 

• Place an order — name, email address, shipping address, billing address, and payment information (processed securely by our payment provider; we do not store full card details).

• Create an account — name, email address, and password.

• Subscribe to our newsletter — email address and name.

• Contact our support team — name, email address, and any information you include in your message.

• Submit a product review — name, review content, and any photos you choose to share.

 

3. Information Collected Automatically

When you visit our website, certain information is collected automatically through your browser and device, including:

 

• IP address and approximate geographic location.

• Browser type and version.

• Pages visited, time spent on pages, and referring URLs.

• Device type and operating system.

 

This information is collected through standard server logs and may also be collected via cookies and similar tracking technologies (see Section 7: Cookies).

 

4. How We Use Your Information

We use the personal information we collect for the following purposes:

 

• To process, ship, and deliver your orders and send you order confirmations and shipping updates. Order fulfillment:

• To respond to your enquiries and resolve any issues with your order. Customer support:

• To send you promotional emails, product updates, and special offers — but only if you have opted in to receive them. You may unsubscribe at any time. Marketing:

• To analyze how visitors use our website and improve the user experience. Website improvement:

• To comply with applicable legal obligations, including tax and accounting requirements. Legal compliance:

 

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, subject to confidentiality obligations:

 

• Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your orders.

• Payment processors (e.g., Stripe, PayPal, Shopify Payments) — to securely process transactions.

• Email marketing platforms (e.g., Klaviyo, Mailchimp) — to send you communications you have opted into.

• E-commerce platform (Shopify) — to power our online store.

• Analytics providers (e.g., Google Analytics) — to help us understand website traffic and behavior.

 

We may also disclose your information if required by law, legal process, or governmental authority, or to protect the rights, property, or safety of Merille, our customers, or others.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for as long as your account is active, to provide you with services, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

 

• Order records are retained for a minimum of 7 years for accounting and legal compliance purposes.

• If you unsubscribe from marketing emails, we will remove you from our mailing list but may retain your email address on a suppression list to ensure we do not contact you again.

 

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Types of cookies we use include:

 

• Required for the website to function (e.g., shopping cart, login sessions). Essential cookies:

• Help us understand visitor behavior (e.g., Google Analytics). Analytics cookies:

• Used to deliver relevant advertising (where applicable). Marketing cookies:

 

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

 

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal retention requirements.

• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

• Request that we restrict or stop processing your personal information in certain circumstances.

 

To exercise any of these rights, please contact us at support@merille.com. We will respond within a reasonable timeframe and in accordance with applicable law.

 

9. International Data Transfers

Merille is based in Malaysia and serves customers primarily in the United States. By using our website and providing your information, you acknowledge that your data may be transferred to and processed in Malaysia or other countries where our service providers operate. We take appropriate steps to ensure your information is protected in accordance with this policy.

 

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us immediately and we will take steps to delete it.

 

11. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

 

Email: vverityyy@gmail.com

Website: merille.us

Response time: Within 1–2 business days